SHIPPING & REFUNDS
🚚 Shipping Methods
We want to make receiving your order as easy as possible! You can choose the option that works best for you:
✨ Door-to-Door Delivery – Conveniently delivered right to your home or office (standard delivery fee applies).
🕒 Processing & delivery time: 7–10 working days.
⚠️ Disclaimer: Delivery times may vary depending on the courier and your location.
We’ll make sure your order arrives with love and care 💛
REFUND POLICY
At The Wisdom Shop ✨, we aim to bring you joy and inspiration with every purchase 💛. If your order arrives damaged or doesn’t meet your expectations 😔, we’re here to help 🤝.
Please note: Refunds will only be approved if a video 🎥 is provided showing the condition of the item upon opening the parcel 📦. This helps us understand the issue clearly and improve our service 👍. Photos alone cannot be accepted 🖼️❌.
How to Request a Refund:
1️⃣ Record a short video 🎥 while unboxing your item, clearly showing the issue.
2️⃣ Contact us at info@thewisdomshop.co.za with the video attached.
3️⃣ Our team will review the video and respond promptly ⏱️.
We appreciate your understanding and cooperation 🙏. By following this process, we can continue to serve you faithfully ✨ and ensure that every product brings blessing and encouragement 🌸 to your home 🏡.
Thank you for trusting The Wisdom Shop! 💛